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e-shot™ Head of Marketing

STRICTLY NO AGENCIES PLEASE

Forfront is looking for a highly motivated Head of Marketing to lead the e-shot™ marketing activities and the marketing team. e-shot™ is an email marketing platform that offers a consultative approach to its thousands of users. It is reliable, secure, GDPR compliant and innovative platform, the must have engagement tool for every marketer.

The key objective is to generate qualified leads for the sales team.

To achieve the objective, we are looking for an experienced marketing manager who is passionate about all things digital, ambitious, has good knowledge of the email marketing sector and a proven track record of delivering success from strategy to implementation with increased sales.

You will need:

  • excellent communication skills to sell your ideas
  • creativity and attention to detail for planning marketing campaigns
  • management skills to lead and motivate a team
  • IT skills and the ability to use social media
  • numeracy skills for managing budgets
  • hands on – not afraid to get ‘stuck in’ to get the job done

Your work will include:

  • researching and analysing market trends and your target markets
  • creating and measuring marketing and social media strategies
  • planning and managing the launch of new features and services
  • setting budgets, targets and timelines
  • setup and run lead generation campaigns
  • working with in-house team to produce attractive campaigns that increase sales
  • organising and attending events to meet new and existing clients
  • managing budgets and reporting on the effectiveness of campaigns
  • managing a team of marketing executives

Career path and progression

We regard this role as one of the pillars of our success and as such we are looking for a long term commitment which will be rewarded with performance bonuses. With experience you could become Marketing Director and enjoy share options.

Salary expectation

40,000 – 50,000 with 80,000 – 100,000 OTE
The above figures are a guide based on experience.

Working hours, patterns and environment

You'll usually work 9am to 6pm, Monday to Friday.

You'll usually work in an office and may have to travel to meet clients and attend events.

Our office in Epsom is spacious offers optional parking, large kitchen area, the Wimbledon Corner for table tennis and 7 minutes away from the main railway line. Ask for our being-a-forfrontier document for more details.

Start date

ASAP

To apply

Please forward your CV for consideration to hr@forfront.com

Apply

Account Manager

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About the job

This is an account management role, selling the products and services of Forfront Limited to the existing account base, being the face of the company to the customer, building strong relationships and ensuring customer retention. The Company is well known for, and places a large emphasis on, its level of Customer Service, therefore this role will demand a strong customer centric ethic.

Duties and responsibilities
  • Engage with an allocated number of the company's accounts to ensure business retention
  • Develop existing and build new relationships within the accounts
  • Be the key liaison person between the account and the company
  • Be aware of and manage any issues arising
  • Keep the account aware of all relevant product or service developments
  • Develop and maintain an account plan for each account
  • Grow existing revenue streams and drive additional revenue streams within each account
  • Provide regular and accurate reports as required by management
  • Training of new staff and customers on e-shot™ products
  • Demonstration of products to customers and prospects
  • Working closely with the marketing team to develop a strong marketing services offering to clients and prospects
  • Marketing services delivery
  • Managed services to customers including Campaign creation and fulfilment including reports, analysis and optimisation
  • CRM data management
The Candidate

The individual needs to be positive, dynamic, tenacious, resilient, ethical and possess a high degree of integrity. Although tasked with an individual target, they will be part of a team and expect to work in a collaborative and supportive manner with the rest of the company.

Knowledge
  • Account management skills, problem solving, need development, objection handling, negotiation, closing
  • Microsoft Office
  • Exposure to digital marketing and email marketing
  • Exposure to CRM systems such as Salesforce, ACT! etc.
Experience

Exposure to email marketing, account management and sales.

Education

Preferably degree educated, but not essential for the right candidate.

Reporting to

Sales and Marketing Director

Working hours

9am to 6pm. Permanent

Salary

TBA - based on experience

Benefits & perks
  • Business expenses as appropriate to the role.
  • Health Insurance from second year of service
Probation

3 Months

Start date

ASAP

Apply

Sales Executive

STRICTLY NO AGENCIES PLEASE

Purpose of the job

This is a new business development role, selling e-shot™, Forfront’s leading email marketing product. You will be required to know the product and the market well, generate leads via cold calling, develop opportunities via face to face meetings and close the sale. We consider this role to be pivotal to the growth and direction of Forfront.

Duties and responsibilities
  • Cold calling to establish leads and generate appointments;
  • Attending customer facing meetings and conducting demonstrations of the e-shot™ system;
  • Build and manage a sustainable pipeline of new business;
  • Close sales in line with company targets;
  • Provide accurate forecasts and reporting as required by the management;
  • Responsible for ethical behaviour and maintaining integrity at all times;
  • Present and represent Forfront professionally;
  • Attend company meetings as and when required.
The Candidate

The successful candidate needs to be dynamic, positive, tenacious, resilient and ethical and have a high degree of integrity. Although tasked with an individual target, you will be part of a team and expected to work in a collaborative and supportive manner with the rest of the company.

You must possess excellent communication skills, both written and verbal and be comfortable dealing at senior management level. You must have proven experience in presenting, conducting meetings, demonstrating and negotiating.

Experience in selling email marketing solutions would be of distinct advantage.

Reporting to

The Sales Director

Working hours

9am – 6pm, Monday to Friday. Permanent

Salary

TBA based on experience

Benefits & perks
  • Health Insurance is offered in the second year;
  • Company pension scheme;
  • Paid expenses;
  • Laptop.
Probation

3 Months

Start date

ASAP

Person specification
Knowledge
  • Sales skills e.g. Telemarketing, need development, objection handling, negotiation, closing.
  • Microsoft Office.
  • Exposure to digital marketing and email marketing.
  • Formal sales methodologies such as SPIN, Miller Heiman, etc.
  • Exposure to CRM systems such as Salesforce, ACT! etc.
Experience

Minimum three years successful selling in a new business, solution sales environment, preferably email marketing.

Education

Preferably degree educated, but not essential for the right candidate.

Apply

Field Sales Executive

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About the job

This is a new business development role, selling the products and services of Forfront Limited. The sales executive is required to research the market, generate leads via cold calling, develop opportunities via face to face meetings and close business on behalf of the company. The role is pivotal to the growth and direction of the business.

Duties and Responsibilities:
  • Cold calling to establish leads and generate business meetings
  • Attending customer facing meetings and conducting demonstrations of Forfront products
  • Build and manage a sustainable pipeline of approximately £50K revenue per month
  • Close business in line with company targets
  • Provide accurate forecasts and reporting as required by the management
  • Responsible for ethical behaviour and maintaining integrity at all times
  • Attend company meetings as and when required
The Candidate:

The individual needs to be dynamic, tenacious, resilient, ethical and have a high degree of integrity. Although tasked with an individual target, they will be part of a team and expect to work in a collaborative and supportive manner with the rest of the company.

They need to have good communication skills, both written and verbal and be comfortable dealing at senior management level. They must possess strong, solution based sales skills, be able to present, conduct meetings, demonstrate and negotiate.

The main services that they will be selling will be bespoke software development, mobile application development and digital marketing solutions, predominantly email marketing.

Knowledge:
  • Sales skills e.g. Telesales, need development, objection handling, negotiation, closing.
  • Microsoft Office.
  • Exposure to digital marketing and email marketing.
  • An understanding of software development methodologies, languages and tools.
  • Exposure to mobile application development methodologies, languages and tools.
  • Formal sales methodologies such as SPIN, Miller Heiman, etc.
  • Exposure to CRM systems such as Salesforce, ACT! etc.
Experience:

Minimum three years successful selling in a new business, solution sales environment, preferably conceptual such as software development.

Education:

Preferably degree educated, but not essential for the right candidate.

Location: Epsom, Surrey
Salary: Negotiable based on experience with excellent OTE
Hours: 9am - 6pm Mon-Fri. Permanent.
Benefits and perks:: Health insurance after 1 years' service
Company pension scheme
45p per mile for the first 10,000 business miles in a tax year, then 25p for each subsequent mile
Laptop computer
Mobile phone (business calls only)
Probation: 3 months
Start: ASAP
Apply

Support

Email designer and client support

STRICTLY NO AGENCIES PLEASE

The role

Forfront is looking for an inspired designer who is passionate about marketing and innovative software.

You will need:

  • experienced email design skills
  • excellent IT skills and knowledge of on line systems
  • customer service skills for helping users
  • communication skills for explaining technical issues
  • the ability to analyse and fix problems
  • organisational skills to manage tasks and meet deadlines
  • teamworking skills and the confidence to work on your own
  • to be hands on – not afraid to get 'stuck in' to get the job done

Your work will include:

  • designing beautiful campaigns in HTML
  • setting up marketing campaigns
  • communicating with e-shot™ users to find and fix problems
  • tracking work in progress and recording issues and solutions
  • training people on new systems, mainly online
  • supporting our internal marketing team

Career path and progression

Forfront has a fantastic track record of progressing individuals based on their ambitions skills and experience.

Salary expectation

£20,000 - £28,000 based on experience

Working hours, patterns and environment

You'll usually work 9am to 6pm, Monday to Friday.

You'll usually work in our Epsom office and may have to travel to meet clients and attend events.

Our office in Epsom is spacious, offers convenient parking, large kitchen area, the Wimbledon Corner for table tennis and it is 7 minutes away from the main railway line. Ask for our being-a-forfrontier document for more details.

Start date

ASAP

To apply

Please forward your CV for consideration to hr@forfront.com

Apply

Campaign Manager / Marketing Specialist

STRICTLY NO AGENCIES PLEASE

THE ROLE:

If you love technology and like to help others, please read on. This role is ideal for an individual with strong technical and communication skills who is looking to progress their career in the digital marketing industry.

This role requires an enthusiastic Campaign Manager / Designer who is willing to learn and expand their skillset. This is a fun and varied position where tasks include creating and testing engaging mobile responsive email campaigns, designing of email templates and, when required, supporting the Customer Service team.

Working experience in HTML coding for email is required to be able to perform the day to day duties. The Campaign Manager will thrive on customer satisfaction, taking every opportunity to inspire, delight and exceed our customers’ expectations.

We are looking for someone who:

  • Loves technology and loves to learn;
  • As a Campaign Manager, you know how to effectively design and code emails that engage and inspire;
  • Uses technical and experience based initiative to suggest the best possible solutions to clients;
  • Enjoys working closely with other members of the team and liaises with other departments on a regular basis;
  • Is very diligent - managing and taking responsibility of their work load and ensuring that client work is delivered to the highest standard;
  • Endeavours to improve clients’ experiences and team productivity.

Essential skills/experience required:

  • CAN DO attitude with strong attention to detail;
  • Experienced in HTML email-rendering and confident in HTML and CSS for email;
  • Experienced in Photoshop, Illustrator or InDesign
  • Proficient in Dreamweaver;
  • Excellent technical understanding of web and email technologies;
  • Creative problem solving ability;
  • Work well as part of a team and on your own;
  • Personable and able to build a rapport with the team and clients;
  • Possess drive and enthusiasm;
  • The ability to work calmly under pressure.
About us:

For over 20 years, Forfront has been helping businesses expand and grow. By developing bespoke software solutions, we help our clients meet complex, business-critical requirements. We are also the proud creators of e-shot™.

e-shot™ is your email marketing partner. Create stunning emails that generate leads, build engagement and deliver actionable metrics.

Please forward your CV for consideration to hr@forfront.com

Apply

Application Support Specialist

STRICTLY NO AGENCIES PLEASE

The role

If you love technology and like to help others, please read on. This role is ideal for an individual with strong technical and communication skills who is looking to progress their career in the digital industry.

This role requires an enthusiastic Application Support Specialist who is willing to learn and expand their skillset. This is a fun and varied position where tasks include servicing client requests, supporting our email service product (e-shot™) and designing email campaigns.

Working experience in HTML coding for email is required to be able to perform the day to day duties. The Application Support Specialist will thrive on customer satisfaction taking every opportunity to inspire, delight and exceed our customers’ expectations.

We are looking for someone who:

  • Loves technology and loves to learn;
  • Uses technical and experience based initiative to investigate and suggest the best possible solutions to clients;
  • Enjoys working closely with other members of the team and liaises with other departments on a regular basis;
  • Is very diligent - managing and taking responsibility of their work load and ensuring that client work is delivered to the highest standard;
  • Endeavours to improve clients’ experiences and team productivity.

Essential skills/experience required:

  • CAN DO attitude with strong attention to detail;
  • Experience with HTML email-rendering and confident in HTML and CSS for email;
  • Experience with Photoshop, Illustrator or InDesign
  • Proficient in Dreamweaver;
  • Excellent technical understanding of web and email technologies;
  • Creative problem solving ability;
  • Work well as part of a team and on your own;
  • Personable and able to build a rapport with the team and clients;
  • Possess drive and enthusiasm;
  • The ability to work calmly under pressure.

About us

For over 20 years Forfront has been helping businesses expand and grow. By developing bespoke software solutions we help our clients meet complex, business-critical requirements. We are also the proud creators of e-shot™. e-shot™ is your email marketing partner. Create stunning emails that generate leads, build engagement and deliver actionable metrics.

Please forward your CV for consideration to hr@forfront.com

Apply

First line support and customer service

STRICTLY NO AGENCIES PLEASE

The role

If you love technology and like to help others please read on. This role is ideal for an individual with strong technical and communication skills who is looking to develop a career in the digital marketing industry.

Crucially, the position involves responding to live support requests through telephone, email and live-chat channels and will best suit a motivated, ambitious, courteous and helpful professional.

Suitable candidates will be passionate about providing helpful support and advice, determined to play a vital part in a cohesive team and have excellent communication and 'people skills'. They will also be superb at planning and organisation with some experience in a customer service role.

Responsibilities:
  • Managing and taking control of cases and ensuring that they're logged, updated and followed through to satisfactory resolution
  • Use technical ability and initiative to suggest the best possible solutions to clients
  • Train and educate clients to get the most out of the system
  • Multi-tasking queries and cases
  • Working very closely with other members of the team and liaising with other departments when necessary
  • Escalating priority cases to 2nd Line Support
  • Use initiative to suggest improvements to the product
  • Use initiative and suggest improvements to the internal support process to improve client's experience and team productivity
  • Ensuring that the company's Customer Charter is always upheld
  • Understand and meet clients' requirements and exceed their expectations wherever possible.

Essential skills / experience required:

  • Good HTML coding knowledge with commercial experience
  • Excellent technical understanding of web and email technologies
  • Excellent problem solving ability
  • Work well as part of a team and on your own
  • Ability to manage your workload and deliver on targets
  • Strong attention to detail
  • CAN DO attitude
  • Personable and able to build a rapport with clients
  • Possess initiative, drive and enthusiasm
  • The ability to work calmly under pressure
  • Be amenable and amicable
  • Diligent and trustworthy
Apply

Technical

Product Manager/Owner

STRICTLY NO AGENCIES PLEASE

The role

If you are passionate about technology and like to take pride in your work, please read on. This role is ideal for an individual with strong technical and communication skills who is looking to progress their career in the digital marketing industry.

This role requires an enthusiastic Product Manager/Owner who is willing to learn and expand their skillset. This is a challenging and rewarding position where tasks include writing and specifying new functionality, discussing new ideas with stakeholders and following the vision to implementation.

As the e-shot™ Product Manager you will understand the product inside-out, the commercials, the market, the user and their journey - both in terms of user experience and what happens under the hood. You will rigorously analyse internal and external data and insights to identify problems and opportunities. You will be responsible for ensuring that problems and opportunities which impact the customer are identified.

You will work closely with multiple teams and stakeholders to refine and prioritise work onto the roadmap and engage with customers to promote new features and user feedback.

You will be responsible for putting together wireframes and breaking down the requirements to be fed into the development team to be worked on and for the QA team to test.

We are looking for someone who:

  • Loves technology and loves to learn;
  • Is passionate about the product;
  • Leads with new ideas rather than follows the trend;
  • Uses technical and experience based initiative to suggest the best possible solutions to clients;
  • Is collaborative, enjoys working closely with other members of the team and liaises with other departments on a regular basis;
  • Is very diligent - managing and taking responsibility of their workload and ensuring that client work is delivered to the highest standard;
  • Endeavours to improve clients’ experiences and team productivity.

Essential skills/experience required

  • CAN DO attitude with strong attention to detail;
  • Commercial product management of SaaS product;
  • UX and UI experience;
  • Good project management skills;
  • Excellent specification writing;
  • Excellent technical understanding of web and email technologies;
  • Creative problem solving ability;
  • Confident and eloquent – ability to create training videos, help guides;
  • Presentable - meet with clients to discuss their requirements or perform training sessions or collect feedback;
  • Work well as part of a team and on your own;
  • Personable and able to build a rapport with the team and clients;
  • Possess drive and enthusiasm;
  • The ability to work calmly under pressure.

About us

For over 20 years, Forfront has been helping businesses expand and grow by developing digital solutions. We help our clients improve their engagement with their customers. e-shot™ is a market leader in marketing automation and integration.

Please forward your CV for consideration to hr@forfront.com

Apply
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Always on the lookout

At Forfront we're always looking for motivated, dynamic, hardworking individuals.

You'll join a creative team that is used to working hard in a competitive market. We expect the best and reward you for achieving it.

The benefit of working in a small team is that you can really express yourself and excel. We always encourage you to enhance your skills and find your own comfortable place in the company.

The company

Forfront, established in 1998, is a fast growing software house specialising in the design and development of digital marketing solutions, mobile apps and advanced business software, as well as offering complete marketing services. Its flagship product, e-shot™, is the leading email marketing tool.

The opportunities

We are offering a fantastic opportunity for an original thinker, motivated to push the limits and succeed in a welcoming, dynamic and innovative environment where people share ideas and benefit from the success of the company as a whole.

Our spacious modern offices just south of London in Epsom, Surrey, offer an easy commute and the perfect surroundings for a friendly and creative atmosphere.

Equal opportunity employer

Forfront is an equal opportunity employer and does not discriminate based on race, colour, creed, religion, national origin, ancestry, nationality, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, veteran status, or any other protected status under local law.

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