We have a range of help, support and training resources which include:
We don't use call centres in far off lands either, so we're available at hours convenient to you.
If something technical doesn't seem right then our team is only a click away on live chat – and happy to help!
We don’t like making clients wait for a response (or leave them listening to bad music on hold).
This outlook isn't something we’ve relentlessly worked to improve; since Forfront began it just felt like the most logical thing to do. To be as helpful and approachable as possible.
A lot of our clients have been with us for 10 years. So we mean what we say.
And to top it all off… you get your own personal account manager!
That friendly bunch are the go-to guys if you want to change your subscription, have a new requirement or want some help and advice.
If you've got a practical suggestion they'll pass it on to the technical team too (the clever guys in white overalls).
But don't worry about the friendly approach! We take our relationships with clients very seriously. So we’ve written a Customer Charter to ensure our pledges are set in stone. You'll know the high standards to expect and won't get any surprises.