06 Sep 2022 by Sadie Burgess
Forfront, a UK-based software house, is very pleased to announce that e-shot, the software as a service platform have been awarded the latest G-Cloud 13 framework.
Local and Central Government departments can use the G-Cloud 13 framework to procure a range of software services with confidence. G-Cloud is run by the Crown Commercial Service, which supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2019/20, CCS helped the public sector to achieve commercial benefits worth over £1bn - supporting world-class public services that offer best value for taxpayers.
e-shot on G-Cloud 13
e-shot™ is a secure digital communication platform trusted by government organisations to deliver email and SMS at scale. It has been extensively updated to improve accessibility and data security and has been used extensively by a number of public sector clients to communicate with stakeholders quickly and at scale during the pandemic.
“The e-shot system is an excellent communication tool. It has enabled me to keep in contact and update local residents regularly, particularly during the recent pandemic. It is easy to use and customise whilst providing a host of information surrounding engagement levels.”
Chris Grayling, MP
Despite having to adapt to the challenges of lockdown, e-shot was able to maintain its exceptional service and support. Indeed the average response time of the e-shot Customer Success team was just 2m 33s and the average time to close was 1h 45m during the lockdown period 16th March – 14th September. The consultative and proactive service offered alongside the software solution has helped their public sector clients ensure their signup forms and preference centres were accessible by the 23 September 2020 deadline as set by the Accessibility Standards, as well as ensuring that all emails meet accessibility requirements
“e-shot has a pivotal role within both our communications but also our data management practices.”
George Haffenden, Education & Skills Funding Agency.
The Forfront operation is entirely UK based and the e-shot Customer Success team are particularly well versed in understanding the demands of public sector customers from a security perspective.
Forfront remain committed to never outsource and everyone dealing with data and e-shot accounts has the relevant security clearance for Government work (BPSS). With systems housed exclusively in certified, Tier 3 data centres in the UK.
Ron Kellermann, Managing Director commented “We are proud of our 20 years of history providing services to the most demanding industries including major financial institutions, NHS and government departments, including The Ministry of Defence.”
