Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Support clients with the setup and execution of email marketing campaigns
- Use marketing automation tools to segment audiences and personalise outreach
- Assist clients with platform-related issues
- Troubleshoot user-reported bugs, escalating complex issues to senior support or development teams
- Provide first-line support via email, chat, or ticketing systems
- Log, track, and prioritise technical issues using an internal ticketing system.
- Collaborate with product and engineering teams to ensure timely resolution of bugs and outages
- Create and update knowledge base articles, FAQs, and troubleshooting guides for clients
- Assist in onboarding new customers by guiding them through platform features and best practices
- Support data integrity efforts by helping customers with reporting analytics, and GDPR compliance
- Ensure proper handling of API integrations and third-party software connections
- Work closely with marketing, product, and sales teams to ensure a seamless customer experience
- Provide insights from support interactions to improve product development and customer engagement
- Stay updated on SaaS trends, marketing automation, and customer engagement strategies
- Suggest process improvements to enhance efficiency and customer satisfaction
- Passionate about Digital Marketing – Enthusiastic about SaaS, marketing automation, and customer engagement
- Creative & Analytical Thinker – Ability to generate engaging content while using data to optimise performance
- Strong Communication Skills – Excellent written and verbal skills for content creation, social media, and email marketing.
- Detail-Oriented & Organised – Ability to manage multiple tasks, meet deadlines and maintain accuracy in marketing campaigns.
Tech-Savvy & Willing to Learn – Comfortable using digital tools, eager to develop expertise in SaaS marketing platforms.
Team Player – Able to collaborate effectively with marketing, sales, and product teams - Understanding of Digital Marketing Basics – social media, email marketing, and content marketing
- Social Media – Awareness of organic and paid strategies on LinkedIn, Twitter, and Google Ads
Data Analysis & Reporting – Ability to interpret campaign metrics and suggest improvements - Basic HTML & Design (Desirable) – Familiarity with Adobe, or basic coding for email templates is a plus
Where you’ll work
GLOBAL HOUSE
ASHLEY AVENUE
EPSOM
SURREY
KT18 5AD
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
NORTH EAST SURREY COLLEGE OF TECHNOLOGY (NESCOT)
Your training course
Multi-channel marketer
Equal to Level 3 (A level)
Your training plan
Training schedule has yet to be agreed. Details will be made available at a later date.
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
After this apprenticeship
This role offers excellent career progression opportunities, equipping apprentices with practical skills, industry experience, and recognised qualifications. Upon completing the program, candidates can pursue various roles in the marketing field.
Apply now
Closes on 30 Apr 2025
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