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Sales Account Manager

Forfront is looking for a Sales Account Manager with experience in servicing a portfolio of clients to improve product usage and generate additional revenues. Experience in a marketing role or servicing marketing clients would be an advantage.



Forfront is an innovative software house based in Epsom, Surrey with extensive experience in delivering complex solutions to both public and private sector organisations.

Forfront is committed to an ambitious growth plan for its main product e-shot™, an established, secure digital communication platform trusted by the public sector to run highly effective communication and messaging campaigns. Whether it is newsletters to millions or notifications to individuals, e-shot offers the platform and support to deliver highly personalised and accessible messaging to the target audience.

Forfront are looking for a driven individual to be a part of delivering this objective.

Forfront is a Crown Commercial Service supplier and promotes e-shot via procurement frameworks such as G-Cloud. The company has ISO27001 certification, Cyber Essentials Plus and is committed to playing an effective role in the government’s digital transformation programme.



           Acts as the contact point for customers, receiving and handling requests for solutions and services.

           Understands customers and their needs, develops and enhances customer relationships before, during and after contracts.

           Responsible for understanding customer requirements, collecting data, delivering analysis and proposing solutions.

           Oversees and measures the fulfilment of contractual obligations.

           Identifies the communications and relationship needs of customer groups.

           Enhances the capabilities and effectiveness of customers, by ensuring that proposed solutions are fully understood and appropriately used.

           Provides customer service, including technical advice and guidance on the successful use of complex products and services.

           Delivers learning materials to customers using prepared materials to meet established objectives.

           Identifies opportunities to promote features and functions to customers.

           Assists in devising permanent or temporary corrections and workarounds for issues.

           Collaborates with internal resources to resolve issues.

           Assists in the response to pre-qualification questionnaires and tender invitations.

           Responsible for ethical behaviour and maintaining integrity at all times.

           Present and represent Forfront professionally.



The successful candidate should be passionate about helping customers with technical challenges and enjoy adding value to them by using our solutions.

Career progress – This role has the potential to develop into a number of other customer-facing roles with more responsibility and will include on-the-job training to support the development of new skills.

Must have – Experience in account management and a high level of customer service experience are essential to the role. Sound communication and interpersonal skills are vital to your success.

Should have – You should be comfortable dealing with customers at a senior management level. You must have proven experience in presenting, conducting meetings, demonstrating and negotiating.

Nice to have – Experience in either digital communications or servicing public sector customers would be an advantage.



  • OTE £55,000
  • You will be able to earn additional income through achieving individual targets, uncapped commission and benefit from the wider success of the business
  • Employee assistance programmes (EAP)
  • Private Health Insurance from second year
  • Pension scheme


3 months


We offer flexible work policy depending on your role


You will usually work 9am to 6pm, Monday to Friday




The above information has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive job description of all duties, responsibilities and qualifications required of employees assigned to this role. Employees may be required to perform other duties as deemed necessary and appropriate by the line manager from time to time.

Account Management Sales

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