Forfront is looking for a Sales Account Manager with experience in servicing a portfolio of clients to improve product usage and generate additional revenues. Experience in a marketing role or servicing marketing clients would be an advantage.
WHO WE ARE
Forfront is an innovative software house based in Epsom,
Surrey with extensive experience in delivering complex solutions to both public
and private sector organisations.
Forfront is committed to an ambitious growth plan for its
main product e-shot™, an established, secure digital communication platform
trusted by the public sector to run highly effective communication and
messaging campaigns. Whether it is newsletters to millions or notifications to
individuals, e-shot offers the platform and support to deliver highly
personalised and accessible messaging to the target audience.
Forfront are looking for a driven individual to be a part of
delivering this objective.
Forfront is a Crown Commercial Service supplier and promotes e-shot via
procurement frameworks such as G-Cloud. The company has ISO27001 certification,
Cyber Essentials Plus and is committed to playing an effective role in the
government’s digital transformation programme.
DUTIES AND RESPONSIBILITIES
•
Acts as the contact point for customers,
receiving and handling requests for solutions and services.
•
Understands customers and their needs, develops
and enhances customer relationships before, during and after contracts.
•
Responsible for understanding customer
requirements, collecting data, delivering analysis and proposing solutions.
•
Oversees and measures the fulfilment of
contractual obligations.
•
Identifies the communications and relationship
needs of customer groups.
•
Enhances the capabilities and effectiveness of
customers, by ensuring that proposed solutions are fully understood and
appropriately used.
•
Provides customer service, including technical
advice and guidance on the successful use of complex products and services.
•
Delivers learning materials to customers using
prepared materials to meet established objectives.
•
Identifies opportunities to promote features and
functions to customers.
•
Assists in devising permanent or temporary
corrections and workarounds for issues.
•
Collaborates with internal resources to resolve
issues.
•
Assists in the response to pre-qualification
questionnaires and tender invitations.
•
Responsible for ethical behaviour and
maintaining integrity at all times.
•
Present and represent Forfront professionally.
THE CANDIDATE
The successful candidate should be passionate about helping customers
with technical challenges and enjoy adding value to them by using our
solutions.
Career progress – This role has the potential to
develop into a number of other customer-facing roles with more responsibility and
will include on-the-job training to support the development of new skills.
Must have – Experience in account management and a
high level of customer service experience are essential to the role. Sound
communication and interpersonal skills are vital to your success.
Should have – You should be comfortable dealing with
customers at a senior management level. You must have proven experience in
presenting, conducting meetings, demonstrating and negotiating.
Nice to have – Experience in either digital communications
or servicing public sector customers would be an advantage.
BENEFITS AND PERKS
PROBATION
3 months
PLACE OF WORK
We offer flexible work policy depending on your role
WORKING HOURS
You will usually work 9am to 6pm, Monday to Friday
START DATE
ASAP
Disclaimer:
The above information has been designed to indicate the
general nature and level of work performed by employees within this role. It is
not designed to contain or be interpreted as a comprehensive job description of
all duties, responsibilities and qualifications required of employees assigned
to this role. Employees may be required to perform other duties as deemed
necessary and appropriate by the line manager from time to time.
